
Call Schedule
Kelli L. Cain, San Diego May 2014
Action (MC=meter check-in call;
MR=meter reminder call; PC=prompt call)
Length of time before next contact
Make your MC call the day after you expect your participant
to receive the meter.
Schedule next call for 3 days later.
Make your MR call to check in again and make sure the
participant started wearing the meter.
Schedule next call for 5 days later.
Make your PC1 call (first prompt call). Schedule your next call for 1 week later.
Make your PC2 call.
Schedule your next call for 1 week later. If local, offer a
home pickup.
Make your PC3 call and send an email if possible. Schedule your next call for 1 week later.
Make your PC4 call and mail a return envelope (#1). Schedule your next call for 1 week later.
Make your PC5 call. Schedule your next call for 1 week later.
Make your PC6 call and send an email if possible. Schedule your next call for 1 week later.
Make your PC7 call. Schedule your next call for 1 week later.
Make your PC8 call and mail another return envelope (#2). Schedule your next call for 2 weeks later.
Make your PC9 call. Schedule your next call for 2 weeks later.
Make your PC10 call and send an email if possible. Schedule your next call for 2 weeks later.
Make your PC11 call. Schedule your next call for 2 weeks later.
Make your PC12 call and mail another return envelope.
Schedule your next call for 2 weeks later and continue
calling until at least 6 months have passed.
At this point, the meter has been out for at least 6 months
and 3 envelopes have been sent. Consult a supervisor about
the next steps.
Continue calling if you have had contact with
participant and think continued attempts will help. A
reward letter is an option but only if nothing else
helps. The reward is usually comparable to the
incentive they would have received for completing the
study.
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